Refund Policy

Platform: CloviShield  |  Effective Date: June 22, 2026  |  Governing Law: State of Delaware, USA

This Refund Policy explains when and how refunds are issued for CloviShield products and supplements our Terms of Service. CloviShield is offered through recurring subscription plans and a one-time emergency cleanup service, CloviRescue. Different terms apply to each, as set out below.

1. Subscription Plans

• 7-day trial: New subscriptions include a 7-day trial. You may cancel at any time during the trial to avoid being charged for the first paid period. If you do not cancel before the trial ends, your selected plan (monthly or annual) begins and the applicable fee is charged.
• Cancel anytime: You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals; your plan remains active through the end of the current paid period, after which it will not renew.
• Renewals: Subscription fees are billed in advance and are generally non-refundable for the current period once charged, except as required by applicable law or as stated below.
• Proration: Where applicable law (for example, certain consumer-protection or distance-selling rules) requires a prorated refund or a statutory cooling-off period, CloviShield will provide a refund to the extent required by that law.

2. CloviRescue (One-Time Emergency Cleanup — USD $79)

CloviRescue is a one-time, fixed-price emergency cleanup engagement for a compromised site. Because it is a hands-on remediation service:

• Refundable if a clean cannot be completed: If CloviShield is unable to complete the cleanup of your site — for example, because the malware or compromise cannot be remediated through the Service — you are entitled to a full refund of the CloviRescue fee.
• Completed engagements: Once a CloviRescue engagement has been substantially completed (the site cleaned and remediation actions applied), the fee is non-refundable, except as required by applicable law.
• Reinfection: A successful CloviRescue clean does not guarantee a site will not be reinfected in the future, particularly where the underlying vulnerability is reintroduced. Reinfection of a previously cleaned site is not, by itself, grounds for a refund of a completed engagement.

3. How to Request a Refund

To request a refund, contact legal@clovishield.com from the email address associated with your account, including your account details and the reason for the request. We aim to respond within a reasonable time and to process approved refunds to your original payment method.

4. Chargebacks

If you believe you have been charged in error, please contact us first so we can resolve the issue. Initiating a chargeback without contacting us may result in suspension of your account pending review.

5. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to registered users by email or in-Service notice. Your continued use of the Service constitutes acceptance of the updated policy.

6. Contact

For refund questions or requests:

CloviShield Billing & Legal
legal@clovishield.com