Frequently asked questions

No. Suspicious or infected files are quarantined, never deleted. Quarantined items stay in a secure vault for 30 days so you can restore anything if needed. Nothing is permanently removed without an explicit, separate decision by you.

Yes. Every remediation action can be rolled back. CloviShield keeps a full audit log of each change, and you can restore the previous state from the rollback history or the 30-day quarantine vault.

Yes. CloviShield requires explicit consent for each fix. You review the proposed change and approve it before anything is modified on your site. No automated changes are made without your authorization.

Every subscription plan (Guard, Pro, and Agency) includes a 7-day trial so you can evaluate monitoring and remediation before being billed. The one-time CloviRescue clean is a $79 purchase and does not include a trial.

CloviRescue is a one-time emergency clean: pay $79 once and we remove malware, patch vulnerabilities, and give you a verification report. Subscriptions add ongoing monitoring, reinfection alerts, and consented automated fixes (Pro and above) to keep your site clean over time.

Your data is isolated per user. Every account starts empty and every action is scoped to your account only — your files, scans, and audit logs are never shared with or visible to other users. All remediation activity is logged and auditable.

CloviScan performs the detection — signature-based malware matching, vulnerability scanning, and behavioral analysis — and hands the findings to CloviShield, which proposes and applies the fixes. Detection and remediation run in one connected flow.

Because every action is reversible, you can roll back immediately. The previous state is preserved in the audit log and the 30-day quarantine vault, so a fix can be undone with one click if it causes any issue.

Yes. Guard protects 1 site, Pro protects up to 5 sites, and Agency covers unlimited sites with white-label reports — ideal for agencies managing many client websites.

Yes. Subscriptions can be cancelled at any time from your account. Your 30-day quarantine vault and audit history remain available so restore points are never lost on cancellation.